All ChromaPure customers are entitled to lifetime e-mail technical support. All technical support issues will be handled through this web site. Before submitting a technical support request, make sure that the issue is not addressed by the Help file included with every installation of ChromaPure, the user manual, or the FAQ page.
Many problems, especially when upgrading to a new version of the software, can be resolved by a clean reinstall.
Repair Microsoft .Net Framework (Control Panel, Programs and Features, double-click Microsoft .Net Framework 4.6.1, and select the Repair option). NOTE: For Windows 10 users this option will not be available. 4.6.1 is built-in to Windows.
Open the Initial Setting module, and then click Repair Settings.
ChromaPure will close and then restart.
If you are using a signal generator or custom report settings, these will have to setup from scratch.
Clean Reinstall (v2)
Delete this file
C:\ProgramData\Display Calibrations LLC\ChromaPure\2\ChromaPure.config
(If you don't see the ProgramData folder, that's because it is hidden. To expose it, Control Panel, Folder Options, View, check "Show hidden files, folders, and drives". Then click OK. Now it will be visible.)
Repair Microsoft .Net Framework (Control Panel, Programs and Features, double-click Microsoft .Net Framework, and select the Repair option).
In Windows 8 you need to download the repair tool
A reboot may be required.
If you are using a signal generator, you will have to set it up again in CP from scratch.
The v2 Excel reports for the ColorChecker module are broken
Windows XP/7: The needed fix is just an update to the reports. Download this zip file, and then unzip the Excel files into the ChromaPure Reports folder, replacing the existing files.
C:\Program Files (x86)\Display Calibrations LLC\ChromaPure\Reports
Windows 8/8.1/10: The needed fix is both an update to the reports and changes to avoid some Windows 8 security issues. First, you must resolve the security issues.
Close ChromaPure, and then right-click the ChromaPure icon on your desktop.
Select Properties, and then click the Security tab.
Next to To change Permissions, click Edit, click the Edit button.
Select your Windows name.
In the Allow column, select Full Control.
Click the Compatibility tab.
Check Run this program as an administrator.
Now you can copy the updated reports into the ChromaPure reports folder as described above.